As part of our ongoing changes for PCI Compliance, ShopFactory Merchants who manually process credit cards will notice some changes on the order notifications and in the secure GlobeCharge account.
If you use a GlobeCharge or Total Care account and process credit cards manually, you will receive the CVC number and parts of the credit card number in the order notification, to allow us to comply with PCI regulations while still enabling you to process cards manually. You can then combine the card details to manually process the card by logging into your online order management account.
The relevant changes are as follows:
Pending order (Payment Status: Waiting for bank authorization) with partial card number and CVC/CVN. The middle digits of the customer's credit card is in the corresponding Order Notification email. The credit card number of your customers must not be stored in one premise for security reasons. That is why you will now see the card number in split form. The first 6 digits and last 4 digits of the credit card can be found in your GlobeCharge/ Total Care account. While the middle digits are in the Order Notification email. To process the card payment, you will have to check both Order Notification email and your GlobeCharge account for that specific Order then put the card number together.
Paid orders (especially when you use a realtime payment processor) will not include partial card number and CVC.
In the GlobeCharge account, the credit card number field will contain marked part which should be in the Order Notification Email.
In GlobeCharge, you will see part of the credit card details as outlined here (in red):
In your Order Notification copy (which is emailed to your order email adderss set-up in your shop file), you will see the other portion of the credit card details:
For more information on the continuing changes for PCI Compliance, please see the following articles on our Support FAQ: