As a ShopFactory Total Care user, you have access to a very important online Fraud Protection Service automatically. Fraud Protection is a security protocol build into your Total Care account which notifies you when a potential fraudulent order has taken place on your website or an order has been placed with a higher level of risk than you may be willing or able to accept without doing some further security checks.
As a ShopFactory Total Care user, you have access to a very important online Fraud Protection Service automatically. Fraud Protection is a security protocol build into your Total Care account which notifies you when a potential fraudulent order has taken place on your website or an order has been placed with a higher level of risk than you may be willing or able to accept without doing some further security checks.
A risk notification will appear In your order notification email copy and in your Total Care account when you login to view your orders (Powered By Santu — after 30th Sept. 2013).
In your Fraud Protection service, you can enable certain "triggers" and or certain combination of "triggers" to notify you when a potential fraudulent order takes place at your discretion and depending on your risk profile as required. This service does not guarantee that there is no risk of fraud but allows you to minimize the risk depending on your initial settings and continuous monitoring and updating of the setting relevant to your business and depending on changing risk profile and threats.
The way this works is:
1. You assign a total risk indicator (RI score) to trigger your risk action depending on your risk profile (a higher level of risk is accepted with higher RI trigger settings).
2. You assign your risk indicator action for when the combined total risk indicator (RI) scores on an order equals or exceeds the risk indicator trigger from following actions :
3. You assign the importance and severity of the various security checks and markers depending on your risk profile by assigning a level of risk ( the higher the risk indicator level, the higher the potential for fraud) for each one of the following:
4. You can review and check any order which triggered the risk action more closely with all the details displayed in your Total Care account.
The other benefit is regular low risk orders are still handled automatically (as normal) if you are using automated payment processing so you can focus on other daily tasks. This service streamlines your fraud risk review process when the need arises. Regular low risk orders still pass through as usual so you can reduce your workload on reviewing orders.
Here is a sample set-up for fraud protection:
The following sample is only here as a guide to help better understand the various risk Indicators. The settings below do not guarantee to prevent all fraud. But, it will help to minimize the risk considerably for most businesses. The sample below is not suitable for all businesses and risk profiles. All the settings should be reviewed and adjusted for each individual business and depending on their own risk profile and requirements on a regular basis.
1.) Setting the Risk Indicator Trigger to 6 to allow the combination of a number of risk indicators to trigger the required action but to let some of the less critical indicators to pass when not in combination with other risk indicators.
2.) Setting the risk indicator action to “Review order manually BEFORE processing payment” to avoid potentially unnecessary processing fees and having to deal with the consequences of a fraudulent payment. However, this will mean that payment has to be processed later once you have verified that the order is not fraudulent.
3. Setting following Risk indicator levels (the higher the risk indicator level, the higher the potential for fraud) for each one of the following: