ShopFactory support is available 24/6, with the exemption of Christmas. We have a global network of ShopFactory e-Commerce experts ensuring we can offer the best possible level of support to the users of our software around the world.
If the above Links don't help you, please lodge a support ticket.
If you can't remember your ShopFactory account details, you can directly connect to the Support front-end via your ShopFactory software.
1. Open your shop in ShopFactory
2. Click HELP menu -> Support
3. You will get redirected to the Support front-end.
4. Click "ShopFactory Support" to submit your query. Here you get access to all other resources such as the Knowledgebase and ShopFactory Forum.
- Click "Contact Us" button (top-right).
Once a ticket is submitted, you will receive a confirmation email with your Support ticket ID. You can check responses to your existing tickets by logging back in to the Support front-end.