Important News about ShopFactory services — Powered by Santu

The new and more powerful ShopFactory Total Care services — powered by Santu will start coming online on the 30th September 2013 as part of transitioning the ShopFactory services powered by GlobeCharge to Santu.

The new and more powerful ShopFactory Total Care services — powered by Santu will start coming online on the 30th September 2013 as part of transitioning the ShopFactory services powered by GlobeCharge to Santu.

The transition will not affect any current level of services already provided under ShopFactory Total Care or GlobeCharge branding and no adjustments will be required to any current ShopFactory shops as part of this "rebranding".

However, a small number of payment services may possibly require the adding of Referrer URLs in the cases where the payment system provider use some payment check referrer URL (in cases where referrer URL is used to verify data source).

We have checked and followed up the major payment system providers and have added the additional referrer URLs globally for all ShopFactory Total Care users without any further action required.

However, we can only make global adjustments for payment systems used together with a Total Care account and not ShopFactory users with free order processing accounts.

ShopFactory users with free order processing accounts using following payment gateways may have to add two new referrer URLs to their real time payment system:

  • Ogone Commerce
  • iDEAL Easy en Only ABN AMRO
  • Rabo Internetkassa
  • Rabo Omnikassa
  • PostFinance
  • Global Iris by Realex Payments (formerly known as HSBC)


ShopFactory users using the above payment gateways or any other "concerned" ShopFactory users who want to check and ensure their shops and payment system providers will continue working correctly after the transition can test their shop in local mode (on own PC) as follows :

1.) First make a backup of your project file and keep it in a safe place.

2.) Open your project file of your current shop > Runtime folder > contents > en-us (or en-uk, fr, nl, de, it, and so on... depending on your shop language).

3.) Open with Notepad or other text editor the file called "ordertotal.html" (e.g. Runtime/contents/en-us/ordertotal.html).

4.) Search for "neworder.cgi" (CTRL+F) and change it to to newordertest.cgi and save it (do not publish shop).

5.) Go back to Runtime folder and click on index.html ( Runtime/index.html) to start the shop in local mode.

6.) Place a test order until the payment provider’s page comes up and ensure there are no error messages. The order and payment does not have to be completed. All is OK as soon as the payment system providers page appears without any errors. HINT that you are testing the correct environment with Express Checkout: When you get to the secure Checkout page, there is an "Express Checkout" section with login fields.

7.) If any errors appear contact the payment system provider and ask them to add the additional referrer URLs

https://tc.santu.com/checkout/c3.cgi

and

https://santu.com/ssl/c3.cgi

to your account settings and/or contact ShopFactory Support for further help as needed.

***(Please note these are special Referrer URLs and you cannot visit & view these URLs.)

8.) Roll back the change in “Runtime/contents/en-us/ordertotal.html” and open the file in Notepad or other text editor again and search for "newordertest.cgi" and change it back to "neworder.cgi" and save it (do not publish shop).


For more and up to date info please check the following post on our forum.