Browser: Software that allows you to read information and navigate on the Internet The most important ones are Internet Explorer and Firefox.

Domain name: A Web site address that belongs exclusively to you and takes people straight to your Web site, wherever it is stored on the Internet.

Download: When you transfer information from the Internet to your computer.

e-Commerce: While there are many definitions for e-commerce, for me it’s simply selling goods and services via the Internet.

e-Commerce Software: Computer program that allows you to build a shop for the Internet.

e-Commerce solution: A website with integrated shopping cart software which allows you to sell via the Internet. It should also offer other functionality such as enabling you to accept orders online.

E-mails: Electronic messages that are sent over the Internet, similar to letters.

Encryption: A process in which information is scrambled so no unauthorized person can read it

FTP: File Transfer Protocol - simply a method in which you can upload and download information to and from the Internet. Good shop building software takes care of this for you. But specialized programs can often do a better job.

Font: The name of a style of text.

GlobeCharge: An online order processing gateway.

HTML: The name of the programming language used to create web pages. Shop building software will take care of this - so there is no need to know it.

Internet: A worldwide network of computers.

Internet Service Provider: A company that gives you access to the Internet.

Merchant: Someone who sells goods.

Merchant account: A bank account that allows people to accept credit card payments.

Meta tags: Special information embedded in web pages, which allows search engines to index and classify your web site better.

Modem: A device that lets one computer talk to another computer via the telephone line.

Network: Several computers hooked together so the can exchange information with each other.

Online: When you have an active connection to the Internet.

PGP: Software that encrypts important information so it can be sent over the Internet securely. PGP stands for Pretty Good Privacy - and goes up to military garde encryption.

Real-time payment service providers: An online service that will process credit card transactions for you - for a commission.

Redirect URL: A Web site address that belongs almost exclusively to you - and finds your Web site no matter where it is stored on the Internet.

santu: A hosting service provider.

Search engine: A Web site that helps you find other Web sites on the Internet.

Secure Online Shop: A shop on the Internet which allows secure transactions.

Sell online Selling online: Offering products on the Internet for sale.

Shop building software: Computer program that allows you to build a shop for the Internet.

ShopFactory: An easy to use e-Commerce solution which allows creation of online shops with point an click ease.

Shopping cart software: Computer program which allows you to build a shop for the Internet.

Shopping cart, shopping carts: A small program which stores products a customer wants to purchase until the customer checks out.

SSL: Software called Secure Sockets Layer that encrypts information before sending it via the Internet. It is included in all browsers

Secure shopping cart: A shopping cart connecting to a secure ordering process. 

Traffic: The amount of  information being passed around the Internet.

Upload: Transferring information from your computer to the Internet.

URL: Universal Resource Locator - the technical term for ‘Web site address’.

Web host: A company that rents out space on the Internet to allow you to place web pages on it.

Web page: A ‘page’ on the World Wide Web.

Web site: A ‘page’ or group of ‘pages’ on the World Wide Web.

Web site address: The address for a web site - so you can find it on the Internet with your browser.

World Wide Web: All web-sites on the Internet combined - used also as term for Internet.